Safety and Health Policy and Procedures
For What’s In Your Cup? LLC Regarding COVID-19
Beginning May 18th, 2020, What’s In Your Cup? LLC and its subsidiaries Mocha My Day, Super Cool Smoothie Company, and Lil Dipper Chocolate Fountains, began implementing the following safety and health policies and procedures in response to the COVID-19 global pandemic. Specifically, we focused on implementing the April 27, 2020 recommendations/guidelines listed by the governor’s office for the state of Georgia. These guidelines are industry specific, and we feel our business model is best addressed by the governor’s office guidelines listed for “restaurants and dining services.” Guidelines for "Catering" or "Mobile Espresso Bars" do not currently exist. When and if they do, we will be the first to implement them.
Official COVID-19 Statement
The management of What’s in Your Cup? believes that COVID-19 is a very serious and extremely dangerous virus that must be addressed in the business environment with extreme care and scientifically-based systematic procedures.
We have decided to re-enter the workforce by carefully following the guidelines listed below. However, we also have changed our policies on when and how we will determine if the environment we are in does not meet those standards, which may result in a discontinuation of our services during an event.
In order for our company to perform our services, we expect the client(s) to also adhere to specific guidelines. The client should acknowledge that expectations are two-way, and, as we are committed to fulfilling our goal of providing our services in a safe and systematic manner, they should be committed to enforce ways that help our service and their guests remain safe.
Official COVID-19 Guidelines - Twelve Point Focus On Safety
To Be Implemented During Events:
- Temperature check will be administered to staff the day of the scheduled event. If a fever is present, alternate barista will be assigned to work.
- Staff will wear sanitary rubber gloves, face masks, spray shields and aprons during all events
- Staff will actively keep work and service area clean with cleaning disinfectant spray and/or disinfectant wipes.
- Staff will distribute drinks individually, not in groups of 2 or more, unless the order came in that way from the client.
- Staff will place markers on the floor/ground that identify where clients should stand to place their order and where to wait.
- Staff will set up mocha bars with a plexiglass barrier at the front.
- Menus for drinks will be "touchless" as in a sign form placed on the bar, or on an iPad or can be emailed to the client ahead of time.
- Staff are encouraged to change gloves or wash hands as necessary.
- Staff cannot take personal cups from clients.
- During an event, the space we are operating in (approximately 10 feet in circumference from where we are completing our duties) must never have more than 5 people within the radius (including management and workers for What’s In Your Cup?).
- Staff will actively enforce social distancing during the event.
- A safety checklist illustrating all that was done prior to the event will be displayed at the event.
Official Guidelines - Client Expectations During Events
We believe that keeping events safe and virus free is a two way street. We will share our expectations with all of our clients, and inform them what we will do if these expectations are not met.
- Client(s) will actively enforce social distancing during the event.
- Client(s) are expected to wear masks, but we realize all event scenarios are different, and we can discuss your specific needs prior to the event.
- Clients(s) understand that we have the right to refuse service to individuals who choose not to adhere to our guidelines for service.
- Client(s) understand that we have the right to shut down the event if the event setting does not meet CDC Guidelines for group gatherings, and if our guidelines/expectations are not being adhered to after we have informed the client that they must change if they want us to complete the event. Full payment for services will be due if we have to leave based on client(s)' lack of adherence to the guidelines.
- Client(s) are expected to work with us to make the event safe and successful.
General Employee and Management Expectations:
The following applies to our employees, and management expectations:
- Screen and evaluate workers who exhibit signs of illness, such as a fever over 100.4 degrees Fahrenheit, cough or shortness of breath. Require workers who exhibit signs of illness to not report to work and to seek medical attention.
- Per existing U.S. Food and Drug Administration food code requirements, employees who are sick should remain home. If an employee becomes ill or presents signs of illness at work, the manager should identify the employee’s condition during a pre-work screening and send the employee home.
- An employee with known or suspected COVID-19 must follow Centers for Disease Control and Prevention guidelines to self-isolate for at least seven (7) days after symptom onset and end isolation only after symptoms have improved and the employee has been fever-free and/or symptom-free for three (3) consecutive days without medication before returning to work.
- Hold all meetings and conferences virtually whenever possible.
- Train all employees on the importance and expectation of increased frequency of handwashing, the use of hand sanitizers with at least 60% alcohol, and provide clear instruction to avoid touching hands to face.
- Require all employees to wear face coverings at all times. Such coverings shall be cleaned or replaced daily.
- Prohibit handshaking and other unnecessary person-to-person contact in the workplace.
- Enforce social distancing.
- Increase physical space between workers and patrons.
- Ensure the certification of Food Safety Manager is up-to-date and provide food handling training to employees.